How to Troubleshoot Login and Browser Issues – Emerge

1. Browser Troubleshooting

Follow the steps below to troubleshoot browser issues:

Check if your browser needs to be updated to the latest version.
Try clearing your browser's cache. Be sure to close all browser windows and open them again. If you need help clearing the cache, follow this link to learn more: https://kb.wisc.edu/helpdesk/page.php?id=12384
Try using an incognito/private browsing window.
Try using a different browser to verify if it's the browser itself that isn't working.

There are different types of issues that can occur with logins.

Make sure you are using the correct link to access the login page. The quickest and easiest way is to go to emergemarket.com, select Login, and continue from there.
Another way is to go straight to this link app.emergemarket.io.

If an Emerge rep added you as a carrier you can search your email inbox for the email containing your portal link.
If a shipper added you as a partner to their network, search your email inbox for your invitation to join Emerge either from requests@emergetmarket.io or noreply@emergemarket.com and click on the Complete Registration button to complete setting up your login access to Emerge.
If you as a carrier are already registered, you can log in to the portal by searching for a request email from your shipper. These emails can be quote requests and/or lane alert notifications sent from the shipper to the carrier as a network partner on the shipper’s end.
Another way is to go straight to this link https://login.emergemarket.io/?page=login&app=cp

For troubleshooting issues with a Carrier login, try again using your user email address and access link to login

If the password doesn't work, you can click Forgot Password on the password entry screen. Make sure you are entering the same email address as the username.
This will send a password reset email to the email address entered, with a link to reset the password.
Then try to login again with the newly created credentials.